Refund, Replacement & Return Policy
Refund, Replacement & Return Policy
More than anything, we want you to be happy with your purchase! If something doesn't look or feel right, please email us at support@rusticmemoir.com or our contact form and we'll make it right!
However, due to the custom-made nature and significant time investment required for each doll, we do not accept returns if your order arrives to you in good and undamaged condition.
We typically DO NOT accept refunds or replacements due to customer mistakes such as:
- Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
- Improper care, damages in use.
- Incorrect shipping addresses
- Invalid address entry. So please check your address carefully before you check out.
We will offer you REFUND or REPLACEMENT in case the package is lost in transit or coming to you in damaged condition. We will review the photos/videos you send of the defective item, and if your item is eligible, we will resend the product to you. Please note that to identify the problem, we need photos of the things you received in case of a breakdown or an image of the received package's cover.
If you received the doll and want to send it back due to unsatisfaction reason, the shipping fee will be on your account. We will refund your order after receiving the doll.